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Privacy Policy

Effective date: 21 October 2026

1. Who we are

Agile Labs Ltd ("AgileNet", "we" or "us") is the controller of the personal data described in this policy. Agile Labs Ltd is a company registered in England and Wales with company number 16213314. Registered office: 182-184 High Street North, Office 11488, London, England, E6 2JA.

This policy applies to the AgileNet app and its AI Workers (together, the "Service"). Our website agilenet.name has its own privacy notice. It explains what personal data we collect, why we use it, who we share it with and what rights you have under the UK GDPR and the Data Protection Act 2018. For privacy questions or requests, email privacy@agilenet.name.

2. Personal data we collect

  • Account data. Information from your Google account when you sign in, such as your name, email address, profile picture and account identifier.
  • Content you provide. Documents (such as a CV or a job description), messages, answers, feedback and any other material you submit, including audio when you use voice features.
  • Output. Content generated by the Service in response to your content.
  • Usage, credit and billing data. Your credit balance and usage, purchases and refunds, and payment references from our payment provider. We do not receive your full card details.
  • Referral data. Information about how you found us, such as an invite code or campaign information in the link you used.
  • Communications. Messages you send us and our replies.
  • Technical data. IP address, device and browser information, and logs.

Some data, such as saved chats and settings, may be stored in your browser on your device.

3. How we use personal data and our lawful bases

  • To provide the Service, including your account, AI Worker sessions, feedback and credits. Lawful basis: performance of our contract with you.
  • To take payments and give refunds, and to keep accounting and tax records. Lawful bases: performance of our contract and compliance with legal obligations.
  • To keep the Service secure and prevent fraud and misuse, including misuse of trial credits, and to enforce our Terms. Lawful basis: our legitimate interests.
  • To maintain, analyse and improve the Service. Lawful basis: our legitimate interests.
  • To communicate with you about your account, purchases and requests. Lawful bases: performance of our contract and our legitimate interests. We send marketing messages only where the law allows, and you can opt out at any time.
  • To comply with the law and to establish, exercise or defend legal claims. Lawful bases: legal obligation and our legitimate interests.
  • Where we rely on consent, you can withdraw it at any time. This does not affect processing before the withdrawal.

We do not sell your personal data.

4. AI processing and automated decisions

To provide features such as answers, transcription and feedback, your content, including audio when you use voice features, is processed by AI service providers on our behalf. These providers may keep limited data under their own terms, for example for security and abuse monitoring.

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects. AI output is feedback for you to review and may be inaccurate.

5. Sensitive information and other people's data

Documents you submit, such as a CV, can contain personal data about you and about other people. The Service does not need your contact details or other personal identifiers, so please leave them out. Please do not include special category data, such as information about health, ethnicity, religion or criminal records, unless you need to. If you choose to include it, we process it only to provide the Service to you, on the basis of your explicit consent, which you can withdraw by deleting it. You are responsible for having the right to share personal data about other people with us.

6. Who we share personal data with

  • Service providers who process data on our behalf, including cloud hosting and infrastructure providers (such as Microsoft Azure and Amazon Web Services), AI service providers, and providers of email and support tools.
  • Google, for sign-in.
  • Stripe, which processes payments and refunds. Stripe may also use data as an independent controller, for example for fraud prevention and to meet its legal obligations.
  • Professional advisers, insurers, regulators, law enforcement and courts, where necessary to comply with the law or to protect rights.
  • A buyer, investor or successor in connection with a sale, merger or reorganisation of our business.

7. International transfers

Your personal data may be processed outside the UK, including in the European Economic Area and the United States. Where it is, we rely on appropriate safeguards required by UK data protection law, such as adequacy regulations or the UK International Data Transfer Agreement or Addendum.

8. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this policy, including to provide the Service, to comply with legal, tax and accounting obligations, to resolve disputes and to enforce our agreements. In particular:

  • Account data: while your account is active, and afterwards for as long as needed for the purposes above.
  • Content: for as long as needed to provide the Service, or until you delete it or ask us to, unless we need to keep it for longer for legal reasons or to deal with a request, complaint or misuse.
  • Payment records: for as long as tax and accounting law requires.
  • Data stored in your browser: until you clear it.

Deleted data may remain in backups for a limited period before it is overwritten.

9. Your rights

Subject to the conditions and exceptions in the law, you have the right to:

  • access the personal data we hold about you;
  • have inaccurate data corrected;
  • have your data erased, or its use restricted;
  • object to processing based on our legitimate interests, and to direct marketing;
  • receive your data in a portable format; and
  • withdraw consent where we rely on it.

To exercise a right, email privacy@agilenet.name. We may need to confirm your identity first. We will respond within the period the law requires.

If you have a concern, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.

10. Security

We use appropriate technical and organisational measures to protect personal data. However, no method of transmission or storage is completely secure.

11. Children

The Service is not intended for anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact privacy@agilenet.name.

12. Contacting us and cookies

If you contact us, we use the information you provide to respond and to keep a record of the request, on the basis of our legitimate interests.

For information about cookies and similar technologies, see our Cookie Policy.

13. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows the latest version. Where the law requires, we will notify you of material changes.

14. Contact

Agile Labs Ltd, 182-184 High Street North, Office 11488, London, England, E6 2JA. Email: privacy@agilenet.name.